The energy sector is going through exciting changes. New energy technologies, including solar PV and battery storage, are changing the way energy is delivered to customers. Like many other industries, the regulatory frameworks that apply to the sale and delivery of energy need to adapt to these changes.

The NSW Government has prepared a discussion paper that poses questions about whether the consumer protection frameworks in NSW are meeting the changing needs of energy customers and whether and what type of regulatory reform may be needed in NSW. As an increasing number of energy consumers are receiving their energy supply through alternative models, it is important to review the NSW energy frameworks to ensure they are fit for purpose.

The Department welcomes submissions from stakeholders and the community concerning issues raised in this paper. Submissions will be treated confidentially if requested by the author.

You can make a submission via email to

For more information visit the NSW Government ‘Have Your Say’ online portal.

Submissions close on Tuesday, 19 December 2017.

Consumer protection – alternative energy supply documents: