Feed-in tariffs

To provide guidance to consumers and retailers, the NSW Government asked the Independent Pricing and Regulatory Tribunal (IPART) to identify a ‘fair and reasonable’ benchmark range of prices for electricity generated by small-scale solar generators outside of the Solar Bonus Scheme.

IPART is required to set a benchmark range of feed-in tariffs that will not lead to increased electricity prices or require any additional funding from the NSW State Budget.

In June 2017 IPART found that a fair and reasonable value for solar electricity fed back into the electricity network is between 11.9 and 15 cents per kilowatt hour, taking into account:

  • the benchmark range is a payment for generation only
  • the reason the benchmark range is lower than the amount charged for electricity by retailers is because it excludes the significant distribution costs of delivering electricity via the network 'poles and wires', as well as retail services such as account administration, metering and billing
  • these are all services that together make up the retail price of electricity charged to customers and which are not provided by the owners of a solar generator
  • therefore it is not appropriate that they receive any payments for them.

The NSW Government has called on all NSW retailers to offer solar customers feed-in tariffs that are consistent with IPART's recommended range. Read more about IPART's Review of Solar feed-in tariffs from 1 July 2017 External link.

There continues to be long-term financial and environmental benefits to installing a small-scale solar generator. Many NSW customers recognise the benefits of unsubsidised feed-in tariffs for solar power and the NSW solar industry no longer relies on a mandated feed-in tariff.

Energy made easy websiteCompare retailer offers

To compare retailer offerings, visit the Australian Energy Regulator’s price comparator website Energy Made Easy link .

Reduce your energy consumption

Consider how you can reduce your energy consumption to help reduce your electricity bills. For example, the biggest uses of energy in NSW are for space cooling and water heating. Solar glazing and shutters on windows that receive the majority of the midday sun, shade trees close to the property and good insulation, will decrease the need for air conditioning. Installing a timer on your hot water system will help to avoid heating water when it is not necessary.

More information on how to reduce your energy use to save money on your bills can be found on websites including:

  • NSW Office of Environment and Heritage External link has identified ways to help make your home energy-efficient.
  • Your Energy Savings External link provides a starting point for information about saving energy, saving money and reducing your impact. Includes information on programs and financial support available from government.
  • Energy efficiency External link icon supports the establishment of standards, programs and innovative practices to improve energy efficiency and provides Australian households and businesses with economical solutions to live and work more sustainably.

Your consumer rights

Consumer rights are protected by a range of agencies including the Energy & Water Ombudsman NSW and NSW Fair Trading.

Everyone will benefit differently from a smart meter and everyone has the right to keep their existing meter, if they prefer. Solar Bonus Scheme (the Scheme) customers will still have access to the same level of consumer protection regardless of whether or not they have a smart meter.

Energy & Water Ombudsman NSW (EWON)

Scheme customers can make a complaint to EWON External link when entering a new contract and protections around the use of customer data. To contact EWON call 1800 246 545 or email omb@ewon.com.au.

NSW Fair Trading

To find out more about consumer protections, guarantees on health and electrical safety or to enquire or complain about workmanship, contact NSW Fair Trading External link by calling 13 32 20 and selecting 'home building enquiries'.