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The Energy Accounts Payment Assistance (EAPA) Scheme helps people experiencing a short term financial crisis or emergency to pay their electricity or natural gas bill. The scheme helps people stay connected to essential energy services during a financial crisis. This scheme is not available on an ongoing basis.

How does the EAPA scheme work?

EAPA vouchers are issued by participating EAPA providers such as St Vincent de Paul, Salvation Army, Anglicare and many others. The EAPA Scheme operates through a voucher system and each voucher is worth $50.

The EAPA provider assesses the customer's situation and determines each case based on individual circumstances. The vouchers issued to the customer will be sent to the retailer electronically by the EAPA provider and the vouchers will be paid to the customer's account.

Note: Before contacting an EAPA Provider to make an appointment for an EAPA assessment, please contact your electricity or gas supplier to find out what payment plans and other assistance might be available. You may be able to agree on a payment plan with your supplier to suit your financial situation.

Can EAPA vouchers be used to pay LPG gas?

No. Vouchers can only be used to pay natural gas bills but not for liquid petroleum gas (LPG). For information on rebates for liquid petroleum gas (LPG) please visit Gas Rebates.

Participating EAPA providers

Please refer to the EAPA providers PDF (PDF 341 KB) for your closest EAPA provider.

Information for accredited EAPA providers

The Energy Assistance Guide and Fact Sheets are available to assist EAPA Providers and their customers The Guide provides a 'one stop shop' of information to be used in assisting households to manage their energy use. Fact Sheet 4 may be particularly useful as it outlines a range of different financial assistance options that may be available.

Further information regarding the digital EAPA vouchers commencing 01 July 2017 visit;

Further information

If your organisation would like to deliver the EAPA Scheme please contact the EAPA Scheme directly for further information at eapa.info@planning.nsw.gov.au or 1300 729 867 / 02 8275 1956.

For information on other long term energy assistance measures visit cut your powerbills or call Service NSW 13 77 88.

For general information on energy issues or other energy assistance options, contact;