Reporting an incident or injury 1300 814 609If there is a serious injury or illness, a death or a dangerous incident, you must report it to us immediately by calling 1300 814 609 (24 hours a day, 7 days a week). The Resources Regulator will then send you and the mine operator an email with a link to provide us with further information about the incident.

For other types of notifiable incidents, complete the online incident notification form as soon as possible (and not later than 48 hours for incidents that result in an injury or illness, or 7 days for all other incidents).

Important: when you fill in our online forms you must click the ‘submit’ button before navigating to a new section or to an additional form, or the details you have entered will be lost.

If you want to make a complaint or raise a concern about health and safety see our Safety complaints page.

What incidents must be reported

There are six types of incidents that must be reported to the NSW Resources Regulator if they arise out of conducting business or performing any activity at a mine or petroleum site. These are:

  • the death of a person
  • a 'serious injury or illness'
  • a 'dangerous incident', as defined in the regulations
  • an incident that results in injury or illness requiring medical treatment
  • a high potential incident
  • certain incidents relating to explosives

The Notification of incident and injury guide [PDF, 354.79 KB] provides more detailed information on the types of WHS incidents that must be notified.

What to do

What you are required to do after an incident or injury occurs depends on the type of incident.

Call us

If there is a serious injury or illness, a death or a dangerous incident, you must:

  • provide first aid and make the area safe if needed
  • report the incident to us immediately by calling 1300 814 609 (24 hours a day, 7 days a week).
  • preserve the site where the incident occurred until an inspector releases it
  • we will send you and the mine operator an email with a link to provide us with further information about the incident.

Submit an online incident notification

If there is an incident that results in illness or injury that requires medical treatment, other than diagnostic procedures, observation, counselling, first aid or therapeutic measures taken solely for preventative purposes, you must:

  • make the area safe, if needed
  • notify us as soon as possible (but no later than 48 hours) by completing the online incident notification form
  • we will then send you and the mine operator an email with a link to provide us with further information about the incident.

If there is a high potential incident:

  • make the area safe, if needed
  • notify us as soon as possible (but no later than 7 days) by completing the online incident notification form
  • we will then send you and the mine operator an email with a link to provide us with further information about the incident.

Using the online form

To submit an incident using the online incident notification form:

  • go to the online incident notification form
  • complete the form details and then click the ‘submit’ button
  • when you submit the form, a copy of the incident will be sent to the Resources Regulator and the operator of the site you have selected
  • the Resources Regulator will then send you and the mine operator an email with a link to an additional form to provide us with further information about the incident.

Important: when you fill in our online forms you must click the ‘submit’ button before navigating to a new section or to an additional form or the details you have entered will be lost. If you need to complete additional forms such as an injury, equipment or ancillary form make sure you click ‘submit’ at the bottom of each form.

For information on using the online incident notification form, refer to our Quick user guide [PDF, 254.52 KB]. If you need assistance completing a notification please contact us during business hours on 1300 814 609.

Who must notify

All persons conducting a business or undertaking (PCBUs) at a mine or petroleum site are required to ensure the regulator is notified of all incidents and injuries at mines and petroleum sites.

Mine and petroleum site operators will normally submit the notification, so other PCBUs must notify the mine or petroleum site operator of any incidents.

Notifiable incidents have different reporting requirements to other incidents.

Ancillary information

Additional information – known as an ancillary report – must be submitted if there is a:

  • fire-related to mobile plant
  • failure of the explosion-protection characteristics of explosion-protected diesel plant at an underground coal mine

To complete either of the ancillary reports above, use the same link provided to you via email after you have notified the regulator of the incident.

The information must be provided to us no later than 30 days after the incident was required to be notified to us.

Incidents to be reported under explosives legislation

Incidents related to loss, theft, suspicious activity that threatens security, or serious incidents involving explosives or explosive precursors at mines must be reported under the Explosives Regulation 2013.

A licence holder under the Explosives Act 2003 must immediately notify NSW Mine Safety of the loss, theft—including attempted theft or any suspicious activity that threatens security—of explosives or explosive precursors at a mine. You must also notify other relevant authorities, including NSW Police and SafeWork NSW.

A licence holder under the Explosives Act 2003 must notify NSW Mine Safety of any serious incident involving the handling of any explosives or explosive precursors at a mine. You are not required to notify us of a serious incident involving explosives or explosive precursors if we have been notified of the incident under the Work Health and Safety (Mines and Petroleum Sites) Act 2013.

How to report an explosives incident

To report the loss, theft, suspicious activity that threatens security, or serious incidents involving explosives or explosive precursors, you must:

  • notify us immediately by calling 1300 814 609 (24 hours a day, 7 days a week) and submit the report an explosives incident form available below
  • provide further details to us using the link provided to you via email after your initial notification to the regulator
  • preserve the area within a 4-metre radius of where the serious incident occurred
  • not use, interfere or disturb the place(s) affected by the serious incident for a period of 36 hours after you have notified us

However, the above requirements do not prevent any action:

  • to help or remove a trapped or injured person, or to remove a body
  • to avoid injury to a person
  • to avoid damage to property
  • for the purpose of any police investigation
  • in accordance with a direction or permission of an inspector

Explosives notification guide and form