Under the Gas Supply (Safety and Network Management) Regulation 2013, Network Operators are required to report on incidents, accidents and emergencies on any gas network in accordance with guidelines approved by the Director-General of Industry & Investment NSW.

Incidents and emergencies

If the network operator becomes aware of an:

  • unplanned escape and/or ignition of gas that requires active involvement by any emergency service (fire brigade, ambulance etc.);
  • unplanned disruptions to supply of gas to five or more customers;
  • evacuation of premises as a result of the escape or ignition of gas;

then full details of the incident are to be submitted, in writing, within 21 days of a request for further information and should include the nature of the event, the time and location and provide details of any evacuation of premises. Other details should also note the nature and description of the repairs carried out to rectify the problem and the time taken to complete the repairs.

Accidents

If a network operator becomes aware of any escape and/or ignition of gas on a network system which results in death or serious injury to any person and/or results in any substantial property damage, then full details of the event are to be submitted, in writing, within 14 days after the initial notification. This report must indicate the nature of the event, time and location and give details of any death, injury or property damage.

'Substantial property damage' would mean, for example, if the premises were uninhabitable as a result of that event. 'Serious injury' would mean any injury requiring treatment at a hospital.

Further details of these requirements are in the Gas Network Annual Reporting Template:
Gas networks reporting template (PDF 125KB).