• National Energy Customer Framework

    The NECF outlines that retailers have to provide households with access to improved information about their energy use. Read about energy contracts, door to door and telephone marketing of energy contracts, and what to do if you have dispute.

    Go to National Energy Customer Framework

  • Retail gas prices deregulation

    Read about types of contracts available to gas customers and the deregulation of retail gas prices.

    Go to Retail gas prices deregulation

  • Electricity & gas pricing FAQs

    Find out what determines energy prices, how they are regulated and what the NSW Government is doing about energy price rises.

    Go to Electricity & gas pricing FAQs