Can I receive the rebate if I use LPG?

Yes. From 1 July 2016 you can apply directly to the Department of Industry for a gas rebate for use of either on-supplied or delivered, bottled LPG.

Will I still receive the Gas Rebate if I change gas retailers?

Yes. Gas retailers are required to deliver the Gas Rebate to eligible customers and this should continue when you change gas retailers. However, when you change retailers, make sure you let them know that you are eligible for the Gas Rebate.

What does on-supplied mean?

On-supplied is the term used when the resident receives a gas bill/invoice issued by, or on behalf of, the owners/management of the residential community, retirement village or strata scheme, rather than a bill issued by a gas retailer of the residents’ choice.

I have two gas accounts. Can I get two Gas Rebates?

No. You are only able to receive one rebate which is applied to your principal place of residence.

My partner and I both have an eligible concession card. Can we get two rebates?

No. You are only able to receive one rebate which is applied to your principal place of residence.

Someone in my household holds an eligible concession card, but I don't. Can I get the rebate?

No. The gas account holder must hold one of the valid concession cards, and meet all other eligibility criteria listed in the section headed “Am I eligible for the NSW Gas Rebate?”

I have a Commonwealth Seniors Health Card. Does that mean I’m eligible for this rebate?

No. Having a Commonwealth Seniors Health Card does not make you eligible for the Gas Rebate. However, you may be eligible to apply for a different NSW rebate called the Life Support Rebate.

Holders of a Commonwealth Seniors Health Card may also be eligible for the Commonwealth Seniors Supplement. For more information about the Seniors Supplement, as well as the differences between the Health Care Card and the Commonwealth Seniors Health Card, contact the Department of Human Services (DHS) on 136 150 or visit the  DHS website.

Read more about how to apply for the Gas Rebate.