MER logo The Medical Energy Rebate is for customers who have an inability to self-regulate body temperature when exposed to extremes (hot or cold) of environmental temperatures. It is associated with certain medical conditions such as Parkinson's disease and Multiple Sclerosis. However, to be eligible for the Rebate a customer will require a separate diagnosis that they are unable to self-regulate their body temperature.

The Medical Energy Rebate provides:

  • $235 (excluding GST) a year to eligible customers who hold an electricity account with an electricity retailer of their choice; or,
  • $258.50 a year to eligible residents of on-supplied residential communities, retirement villages and strata schemes.


To be eligible for the Medical Energy Rebate you need to:

  • be resident in New South Wales; and
  • be a customer of the retailer, or a long term resident of an on-supplied residential community, or a resident of an on-supplied retirement village, or a resident of an on-supplied strata scheme; and whose name appears on the electricity account for supply to his or her principal place of residence; and
  • submit a valid application form as provided by the Department of Industry, Skills and Regional Development (the Department), which will be made available to customers on the Department's website, duly signed by a registered medical practitioner (who is not the applicant) to verify that either the customer named on the bill or anyone residing at the residence has an inability to self-regulate body temperature*; and
  • hold either a:
    • Pensioner Concession Card issued by the DHS/DVA; or
    • DHS Health Care Card; or
    • DVA Gold Card.

Note: Commonwealth Senior Health Card holders are not eligible for this rebate.

*   For the purpose of this rebate, an eligible customer has an inability to self-regulate body temperature where the eligible customer (or someone living at the supply address of the eligible customer) has been assessed by a registered treating medical practitioner (who is not the applicant) who has been treating them for at least three months as meeting at least one Primary Qualifying Conditions AND at least one Secondary Qualifying Conditions:

What are the Primary Qualifying Conditions?

The Primary Qualifying Conditions are:

  • Autonomic system dysfunction: Medical conditions in which the autonomic system has been damaged, for example severe spinal cord injury, stroke, brain injury and neurodegenerative disorders.
  • Loss of skin integrity or loss of sweating capacity: for example people with significant burns greater than 20 per cent, severe inflammatory skin conditions and some rare forms of disordered sweating.
  • Objective reduction of physiological functioning at extremes of environmental temperatures: for example people with advanced Multiple Sclerosis.
  • Hypersensitivity to extremes of environmental temperature leading to increased pain or other discomfort or an increased risk of complications; for example, people with Complex Regional Pain Syndrome or Advanced Peripheral Vascular Disease.

What are the Secondary Qualifying Conditions?

The Secondary Qualifying Conditions are:

  • Severe immobility (e.g. such as occurs with Quadriplegia or high level paraplegia, particularly above mid thoracic level (T7) resulting in problems with the self regulation of body temperature due to a loss of sympathetic nervous system control).
  • Demonstrated significant loss of autonomic regulation of sweating, heart rate or blood pressure.
  • Demonstrated loss of physiological function or significant aggravation of clinical condition at extremes of environmental temperature.

How do I apply for the Medical Energy Rebate?

Different application and payment processes apply depending on whether you hold an electricity account with an electricity retailer of your choice or receive an electricity bill from, or on behalf of, the operator (or strata manager) of an on-supplied residential community, retirement village or strata scheme.

Click on the links below for information on how to apply.

Frequently asked questions

Need more help?

  • Service NSW: 137 788
  • National Relay Service for Hearing and Speech Impairment: 1300 555 727
  • Hearing and Speech Impairment, TTY users: 133 677
  • Translation and Interpreting Service: 131 450
  • Department of Human Services (Centrelink): 132 300
  • Department of Veterans' Affairs (DVA): 133 254

You may be interested in other rebates including:

Low Income Household Rebate

NSW Gas Rebate

Family Energy Rebate

Life Support Rebate

Energy Accounts Payments Assistance