LIHR logo The Low Income Household Rebate helps eligible NSW households to pay their energy bills. The Low Income Household Rebate provides:

  • $235 (excluding GST) a year to eligible customers who hold an electricity account, or;
  • $258.50 a year to eligible long-term residents of residential communities (caravan and mobile home parks) and retirement villages who receive electricity bills from their community operators.


To be eligible for the Low Income Household Rebate, you need to:

  • be a resident in New South Wales; and
  • be a customer of the retailer, or a long term resident of an on-supplied residential community, or a resident of an on-supplied retirement village, or a resident of an on-supplied strata scheme; and whose name appears on the electricity account for supply to his or her principal place of residence; and
  • hold either a:
    • Pensioner Concession Card issued by the DHS/DVA; or
    • DHS Health Care Card; or
    • DVA Gold Card marked with either:
      • War Widow or War Widower Pension; or
      • Totally and Permanently Incapacitated (TPI); or
      • Disability Pension (EDA).
  • Note: Commonwealth Senior Heath Card holders are not eligible for this rebate.

How to apply

Different application and payment processes apply depending on whether you hold an electricity account with an electricity retailer of your choice or receive an electricity bill from, or on behalf of, the operator (or strata manager) of an on-supplied residential community, retirement village or strata scheme.

Click on the links below for information on how to apply.

Frequently asked questions


Phone Service NSW on 137 788 or locate a service centre near you.

Support services

  • National Relay Service for Hearing and Speech Impairment: 1300 555 727
  • Hearing and Speech Impairment, TTY users: 133 677
  • Translation and Interpreting Service: 131 450
  • Department of Human Services (Centrelink): 132 300
  • Department of Veterans' Affairs (DVA): 133 254