The Low Income Household Rebate helps eligible NSW households to pay their energy bills. The Low Income Household Rebate provides:
- $235 (excluding GST) a year to eligible customers who hold an electricity account, or;
- $258.50 a year to eligible long-term residents of residential communities (caravan and mobile home parks) and retirement villages who receive electricity bills from their community operators.
To be eligible for the Low Income Household Rebate, you need to:
- be a resident in New South Wales; and
- be a customer of the retailer, or a long term resident of an on-supplied residential community, or a resident of an on-supplied retirement village, or a resident of an on-supplied strata scheme; and whose name appears on the electricity account for supply to his or her principal place of residence; and
- hold either a:
- Pensioner Concession Card issued by the DHS/DVA; or
- DHS Health Care Card; or
- DVA Gold Card marked with either:
- War Widow or War Widower Pension; or
- Totally and Permanently Incapacitated (TPI); or
- Disability Pension (EDA).
Note: Commonwealth Senior Heath Card holders are not eligible for this rebate.
How to apply
Different application and payment processes apply depending on whether you hold an electricity account with an electricity retailer of your choice or receive an electricity bill from, or on behalf of, the operator (or strata manager) of an on-supplied residential community, retirement village or strata scheme.
Click on the links below for information on how to apply.
- I have an electricity account with an electricity retailer of my choice.
- I receive an electricity bill from, or on behalf of, the strata manager or community/village operator where I live.
Frequently asked questions
- Can I apply for a rebate for my gas bill?
- Will I still receive the Low Income Household Rebate if I change electricity retailers?
- What does on-supplied mean?
- I have two electricity accounts. Can I get two Low Income Household Rebates?
- My partner and I both have an eligible concession card. Can we get two rebates?
- Someone in my household holds an eligible concession card, but I don't. Can I get the rebate?
- I have a Commonwealth Seniors Health Card. Does that mean I'm eligible for this rebate?
Phone Service NSW on 137 788 or locate a service centre near you.
- National Relay Service for Hearing and Speech Impairment: 1300 555 727
- Hearing and Speech Impairment, TTY users: 133 677
- Translation and Interpreting Service: 131 450
- Department of Human Services (Centrelink): 132 300
- Department of Veterans' Affairs (DVA): 133 254