LSR logoThe Life Support Rebate assists people to pay their electricity bills if they are required, or have someone living with them who is required, to use approved energy-intensive equipment at home.

The value of the rebate varies depends on the type of machine used by the customer. The list of approved Life Support Equipment includes medical equipment that is essential for supporting life such as home dialysis, ventilators and oxygen concentrators.


To be eligible for the Life Support Rebate a person must:

  • be resident in New South Wales; and
  • be a customer of the retailer, or a long term resident of an on-supplied residential community, or a resident of an on-supplied retirement village, or a resident of an on-supplied strata scheme; and whose name appears on the electricity account for supply to his or her principal place of residence where approved equipment is used by the customer or another person who lives at the same address; and
  • submit a valid application form as provided by the Department of Industry, Skills and Regional Development (the Department), which will be made available to customers on the Department's website, duly signed by a registered medical practitioner (who is not the applicant) to verify that the use of the approved life support equipment is required at his or her principal place of residence.

List of approved life support equipment

Approved Equipment

Common brand names

Electric mobility devices for quadriplegics

Electric wheelchairs – Brand names include: Quickie, Zippie etc.

NOTE: this does not include mobility scooters

Oxygen concentrators (FT)

Devilbiss etc

Oxygen concentrators (PT)

Devilbiss etc

Positive Airways Pressure (PAP) Device (FT)

Continuous Positive Airways Pressure (CPAP), Bilevel or Variable Positive Airways Pressure (BiPAP or V-PAP) etc

Positive Airways Pressure (PAP) Device (PT)

Continuous Positive Airways Pressure (CPAP), Bilevel or Variable Positive Airways Pressure (BiPAP or V-PAP) etc

Enteral feeding pump

Kangaroo pump, Companion-Abbott, Flexiflow patrol pump

External heart pumpLeft Ventricular Assist Device
Home dialysis

Haemodialysis or Peritoneal automated cycler machines - Brand names include: Fresenius, Gambro, Baxter

Phototherapy equipmentBlue light therapy
Total Parenteral Nutrition (TPN) pumpVolumatic pump, Flowguard pump

LTV series, Breas, PLV-100 etc, Iron Lung

NOTE: This does not include nebulizers, humidifiers or vaporizers

If you are unsure of the medical term used for your machine, please check with your doctor.

How do I apply for the Rebate?

Different application and payment processes apply depending on whether you hold an electricity account with an electricity retailer of your choice or receive an electricity bill from, or on behalf of, the operator (or strata manager) of an on-supplied residential community, retirement village or strata scheme.

Click on the links below for information on how to apply.

Frequently asked questions

Need more help?

  • Service NSW: 137 788
  • National Relay Service for Hearing and Speech Impairment: 1300 555 727
  • Hearing and Speech Impairment, TTY users: 133 677
  • Translation and Interpreting Service: 131 450
  • Department of Human Services (Centrelink): 132 300
  • Department of Veterans' Affairs (DVA): 133 254

You may be interested in other rebates including:

Low Income Household Rebate

NSW Gas Rebate

Family Energy Rebate

Medical Energy Rebate

Energy Accounts Payments Assistance