The office of the Energy Rebates Team is closed on Friday 25th March 2016. The office will reopen on Tuesday 29th March 2016. Have a safe and happy holiday.

The Family Energy Rebate helps NSW family households with dependent children to cover the costs of their electricity bills.

The Family Energy Rebate provides eligible households a credit on an electricity bill of $150, or $15 if the household also qualifies for the Low Income Household Rebate.

If you live in an on-supplied residential community, retirement village or strata scheme the rebate is $165, or $16.50 if the household also qualifies for the Low Income Household Rebate.

The application submission deadline is 11pm Thursday 16 June 2016.

Online application form – how to apply

You can complete an application form in just a few minutes if you have the following information at hand. Your application begins processing the moment you submit it. The form is accessible from an internet-connected desktop computer, smartphone or Tablet PC.

Important: If you do not have an email account, or, your electricity retailer is not currently listed in the pull-down menu on the online application form, please complete a Paper Application Form instead.

Step 1:

  1. Your CRN – this is the Customer Reference Number issued to you by the Federal Department of Human Services (DHS). Your CRN is listed on all the Family Tax Benefit (FTB) A/B correspondence you receive from DHS.
  2. Your name, phone, email and address. Do not use your work email account if you are employed with the NSW Police or an education institution. High security on these email sites means you may not receive your correspondence.

Step 2:

A copy of your most recent electricity bill will provide information necessary for the application, such as:

  1. The electricity retailer's name.
  2. The electricity account name.
  3. The electricity account number.
  4. The National Meter Identifier or NMI number.

Important: The NMI always starts with a "4"and is 11 digits long. If you cannot find the NMI on your bill, contact your electricity retailer for help.

Important: If you receive FTB and you are not the account holder with an electricity retailer, you are not eligible for the Family Energy Rebate (FER). Contact your retailer to discuss becoming the account holder. Tell your retailer that the requested account change is only to enable your household to apply for the Family Energy Rebate, and negotiate with the retailer to waive any fees or charges. Ensure your name on the electricity account is as it appears on FTB documentation, before you complete the online application form.

Step 3:

Once applicants agree to the Declaration and Authorisation section, this enables the NSW Department of Industry (the Department) to confirm details with DHS to confirm eligibility for FER and another NSW Government energy rebate program called the Low Income Household Rebate (LIHR).

Paper application form – how to apply

  • Paper Application Form – for households that receive electricity bills from owners/management of residential communities, retirement villages and strata schemes. Households that receive electricity bills from a retailer can also apply using the paper application form.

There are just a few steps to successfully complete your application, if you have the following information at hand.

Skip those steps that do not apply to you.

Step 1:

  1. Your CRN – this is the Customer Reference Number issued to you by the Federal Department of Human Services (DHS). Your CRN is listed on all the Family Tax Benefit (FTB) A/B correspondence you receive from DHS.
  2. Your name, address, phone, email. Do not use your work email account if you are employed with the NSW Police or an education institution. High security on these email sites means you may not receive your correspondence.

Step 2:

If you receive electricity bills from a retailer, a copy of your most recent electricity bill will provide information necessary for the application, such as:

  1. The electricity retailer's name.
  2. The electricity account number.
  3. The National Meter Identifier or NMI number.

Important: The NMI always starts with a "4" and is 11 digits long. If you can't find it, contact your electricity retailer for help.

Important: If you receive FTB and you are not the account holder with an electricity retailer, you are not eligible for FER. Contact your retailer to discuss becoming the account holder. Tell your retailer that the requested account change is only to enable your household to apply for the Family Energy Rebate, and negotiate with the retailer to waive any fees or charges. Ensure your name on the electricity account is as it appears on FTB documentation, before you complete the paper application form.

Step 3:

If you receive electricity bills from an owner/manager of an on-supplied residential community, retirement village or strata scheme:

  1. Your bank name – such as CBA, NAB, ANZ, Westpac, a credit union, etc.
  2. Your account name – this is usually your name.
  3. Your bank BSB number - this is six (6) numbers.
  4. Your bank account number - bank account numbers are never more than 9 digits long. Do not use your card number.

Step 4:

Once applicants agree to the Declaration and Authorisation section, this enables the NSW Department of Industry (the Department) to confirm details with DHS to confirm eligibility for FER and another NSW Government energy rebate program called the Low Income Household Rebate (LIHR).

Important: Applicants who live in an on-supplied residential community, retirement village or strata scheme must attach a copy of their most recent electricity bill to the paper application form.

You can submit your paper application form to the NSW Department of Industry in either of three ways:

Email: fer.program@industry.nsw.gov.au

Fax: 02 6391 4734

Post: NSW Family Energy Rebate, Locked Bag 5123, Parramatta NSW 2124

How is the Family Energy Rebate paid?

For households that receive electricity bills from a retailer.

If you qualify for the FER, your retailer will apply to your household electricity account a rebate credit of either $15 or $150. You will see the rebate credit on your next electricity bill.

For households that receive electricity bills from owners/management of residential communities, retirement villages and strata schemes.

If you qualify for the FER, your household will receive either $16.50 or $165 as a direct credit into your nominated bank account; this payment includes reimbursement for the 10% Goods and Services Tax (GST) component of your electricity bill/invoice. Your rebate credit is paid as an electronic funds transfer (EFT) by the NSW Department of Industry.

Frequently asked questions

Visit the Family Energy Rebate FAQ for detailed information.

Application process explained

Visit the Application Process Explained to see how your application is processed.

Need more help?

Call Service NSW on 137 788.

Support Services:

  • National Relay Service 1300 555 727
  • TTY Users 133 677
  • Translation and Interpreter Services 131 450
  • Department of Human Service (DHS) 132 300
  • Department of Veterans' Affairs (DVA) 133 254

Visit the Rebates page for a complete list of all NSW Government energy rebate programs.