FER logoThe Family Energy Rebate helps NSW family households with dependent children to cover the costs of their energy bills.

The Family Energy Rebate provides eligible households a credit on an energy bill of $150, or $15 if the household also qualifies for the Low Income Household Rebate.

If you live in an on-supplied residential community, retirement village or strata scheme the rebate is $165, or $16.50 if the household also qualifies for the Low Income Household Rebate.

The application submission deadline is 11pm Thursday 16 June 2016.

Am I eligible for the Family Energy Rebate?

To be eligible for the NSW Family Energy Rebate, you must:

  • be a resident of New South Wales; and
  • be an account holder of an electricity retailer, or a long term resident of an on-supplied residential community, or a resident of an on-supplied retirement village, or a resident of an on-supplied strata scheme; and whose name appears on the electricity account for supply to her or his principal place of residence; and
  • have been assessed by the Federal Department of Human Services (DHS) as being eligible for the Family Tax Benefit (FTB) A or B during the previous financial year, and have received a payment of FTB in respect of that eligibility.

What do I need before I apply for the Family Energy Rebate?

You'll need to have:

  • finalised your tax return for the previous financial year with the Australian Taxation Office or informed the Department of Human Services (DHS) if you are not required to lodge a tax return; and
  • received confirmation from DHS as to your eligibility for Family Tax Benefit A or B for the previous financial year.

If you've done both these things, you are ready to apply for a rebate. You'll also need:

  • your DHS Customer Reference Number (CRN)
  • your personal and contact details; and
  • a copy of your most recent energy bill.

How do I apply for the Family Energy Rebate?

You can apply in either of two ways:

If you are a long term resident of an on-supplied residential community, a resident of an on-supplied retirement village or an on-supplied strata scheme, or you do not have an email address, or your energy retailer is not listed in the pull down menu on the online application form, you will need to submit a paper application form. Visit the Applying for the Rebate page for detailed information.

Online application form

You can complete an application form in just a few minutes if you have a recent energy bill handy. Your application begins processing the moment you submit it. This form is accessible from an internet-connected desktop computer, smartphone or Tablet PC. Visit Applying for the Rebate for a step-by-step guide on how to apply.

Paper application form

  • Paper Application Form – for households that receive energy bills from operators of residential communities, retirement villages and strata schemes. These households must attach a copy of a recent energy bill to the form. Households that receive energy bills from a retailer can also apply using the paper application form.

Complete the form and submit to the NSW Department of Industry in either of three ways:

Email: fer.program@industry.nsw.gov.au

Fax: 02 6391 4734

Post: NSW Family Energy Rebate, Locked Bag 5123, Parramatta NSW 2124

Visit the Applying for the Rebate page for a step by step guide on how to apply.

I live in an on-supplied residential community, retirement village or strata scheme.

From 1 July 2015, if you live in an on-supplied residential community, retirement village or strata scheme, you can apply for the Family Energy Rebate of $165 (or $16.50 if you also qualify for the Low Income Household Rebate). Once approved, the rebate is paid as a direct credit into your nominated bank account and includes reimbursement for the 10% Goods and Services Tax (GST) component of your energy bill/invoice issued by on-supplied owners/management.

On-supplied is the term used when the resident receives an energy bill/invoice issued by, or on behalf of, the owners/management of the residential community, retirement village or strata scheme, rather than a bill issued by an energy retailer of the residents' choice.

You must apply using the Paper Application Form, and attach a copy of your most recent energy bill to the form. The energy bill is required to confirm your name and that you are a resident of an on-supplied residential community, retirement village or strata scheme.

$250 capped rebate option

When you submit an application for the Family Energy Rebate (FER), you give permission for the Department to determine your eligibility for the Family Tax Benefit (FTB) A or B administered by the Federal Department of Human Services (DHS), which is part of the eligibility criteria for the FER.

At the same time, the Department checks to determine if you are also eligible for another NSW Government energy rebate program called the Low Income Household Rebate (LIHR).

For households that receive energy bills from a retailer.

If you are deemed eligible for FER and LIHR, your household could receive up to $250 as an annual, combined, capped rebate in a financial year. The FER component of the capped rebate is $15, credited to your energy account by your retailer, once. The LIHR component is up to $235 credited to your energy account by your retailer in quarterly instalments.

Note: At the time you lodge your FER application, if you also qualify for the LIHR, we can only approve a FER rebate of $15 for the full financial year. The amount of LIHR you receive during the financial year is not taken into consideration.

For households that receive energy bills from operators of residential communities, retirement villages and strata schemes.

If you are deemed eligible for FER and LIHR, your household could receive $275 as an annual, combined, capped rebate in a financial year. The FER component of the capped rebate is $16.50, as a one-off direct payment to your nominated bank account. The LIHR component is $258.50, as a one-off direct payment to your nominated bank account. The capped rebate includes reimbursement for the 10% Goods and Services Tax (GST) component of your energy bill/invoice issued by on-supplied owners/management.

Frequently asked questions

Visit the Family Energy Rebate FAQ page for detailed information.

Application process explained

Visit the Application Process Explained to see how your application is processed.

Need more help?

Call Service NSW on 137 788.

Support Services

  • National Relay Service 1300 555 727
  • TTY Users 133 677
  • Translation and Interpreter Services 131 450
  • Department of Human Service (DHS) 132 300
  • Department of Veterans' Affairs (DVA) 133 254

Visit the Rebates page for a complete list of all NSW Government energy rebate programs.