The Family Energy Rebate Office will be closed on the following public holidays:

  • Friday 18 April 2014 (Good Friday)
  • Monday 21 April 2014 (Easter Monday)
  • Friday 25 April 2014 (ANZAC Day)

The Family Energy Rebate helps NSW family households to pay their electricity bills.

In 2013-2014 the Family Energy Rebate gives eligible households a $125 credit on their electricity bill.

If you live in a caravan or mobile home park, the 2013-2014 Family Energy Rebate is $137.50. More details.

See the Frequently asked questions for more information

Applying for the rebate

Before applying for the 2013-2014 Family Energy Rebate

  • Lodge your tax return for 2012-2013 with the Australian Tax Office. If you are not required to lodge a tax return, inform the Federal Department of Human Services; and
  • Receive confirmation from the Federal Department of Human Services as to your eligibility/relevant payment for Family Tax Benefit A or B for 2012-2013; and
  • Ensure the person who is eligible for Family Tax Benefit A or B is the applicant for the Family Energy Rebate; and
  • Be an account holder of an electricity retailer, or, a long-term resident of a caravan or mobile home park, whose name appears on the electricity account for supply to her/his principal place of residence

Am I eligible for the Family Energy Rebate?

To be eligible for the 2013-2014 NSW Family Energy Rebate, you must:

  • Be a NSW resident; and
  • Be eligible for the Federal Government's Family Tax Benefit A or B at any time during the 2012-2013 financial year, and have received a relevant payment; and
  • Be an account holder of an electricity retailer, or a long-term resident of a caravan or mobile home park, whose name appears on the electricity account for supply to her/his principal place of residence.

How much is the Family Energy Rebate?

If you are eligible for the NSW Family Energy Rebate, you will receive the following support during these financial years:

2012-2013

2013-2014

2014-2015

$75

$125

$150

Your rebate will appear as a credit on your electricity bill once, for each financial year.

When the credit appears on your electricity bill will depend on the billing cycle of your electricity retailer, after your application for the Family Energy Rebate has been approved.

$250 capped rebate option

When you submit an application for the Family Energy Rebate, you give us permission to access a database with the Federal Department of Human Services (DHS).

That's how we know if you are eligible for the Family Tax Benefit A or B.

At the same time, we can check if you are also eligible for another NSW energy rebate called the Low Income Household Rebate.

If you are eligible for both the Family Energy Rebate and the Low Income Household Rebate you can receive more support in the form of an annual, combined, capped rebate:

Customer Type

Fin. Year 2012-2013

Fin. Year 2013-2014

Fin. Year 2014-2015

Electricity bills from an Electricity Retailer: ie Origin Energy, EnergyAustralia, AGL, Australian Power & Gas, Dodo, Red Energy, Sanctuary Energy, Lumo Energy etc.

$250
FER $35 + LIHR $215

$250
FER $25 + LIHR $225

$250
FER $15 + LIHR $235

Electricity bills from a caravan or mobile home park operator

$275
FER $38.50 + LIHR $236.50

$275
FER $27.50 + LIHR $247.50

$275
FER $16.50 + LIHR $258.50

A resident of a caravan or mobile home park receives a slightly higher annual, combined, capped rebate to cover the cost of the 10% Goods and Services Tax (GST) component of the electricity bill received from a park operator.

Online application form

It takes just a couple of minutes to complete the Online Form, a web page, if you have the following information at hand:

Step 1:

  1. Your CRN – this is your Customer Reference Number and appears on documentation from the Federal Department of Human Services that you receive when you are eligible for, and are in receipt of, Family Tax Benefit A/B.
  2. Your DVA (if you have one) – this is your Department of Veteran's Affairs Number and appears on documentation from the Federal Government.
  3. Your name, address, phone, email

IMPORTANT: If you do not have an email account, or, your electricity retailer is not currently listed in the pull-down menu on the Online Form, please complete a Paper Form, instead.

Step 2: If you receive electricity bills from an electricity retailer, a copy of a recent bill will provide information necessary for the application such as:

  1. The electricity retailer's name
  2. The electricity account name
  3. The electricity account number
  4. The National Meter Identifier or NMI number

IMPORTANT: The NMI always starts with a "4"and is 10 or 11 digits long. If you can't find it, contact your electricity retailer for help.

IMPORTANT: If you receive Family Tax Benefit A or B and you are not the primary account holder with the electricity retailer, you are not eligible for the Family Energy Rebate. Contact your electricity retailer to discuss becoming the primary account holder. Ask if there are fees to make this change. Ensure your name on the electricity account is as it appears on Family Tax Benefit documentation, before you complete the rebate application form.Step 3: 

All applicants need to sign and date the Declaration and Authorisation section. This means applicants give permission to NSW Trade & Investment (the Department) to confirm details with the Federal Department of Human Services, to confirm eligibility for the NSW Family Energy Rebate and the NSW Low Income Household Rebate.

I live in a caravan or mobile home park

If your household receives an electricity bill from the operator of a caravan or mobile home park, then the following information applies to you.

If you are eligible to receive an annual Family Energy Rebate you will receive the following support during these financial years:

2012-2013

2013-2014

2014-2015

$82.50

$137.50

$165

As a resident of a caravan or mobile home park, your rebate amount includes reimbursement for the 10% Goods and Services Tax (GST) component of the electricity bill you receive from the park operator.

Your rebate will be paid directly to your nominated bank account as an electronic funds transfer by NSW Trade & Investment before the end of each financial year.

Paper application form

There are just a few steps to successfully complete your application. I

t should only take a couple of minutes if you have the following information at hand.

Skip those steps that do not apply to you.

Step 1:

  1. Your CRN – as explained above
  2. Your DVA – as explained above
  3. Your name, address, phone, email

Step 2: If you receive electricity bills from an electricity retailer, a copy of a recent bill will provide information necessary for the application such as:

  1. The electricity retailer's name
  2. The electricity account number
  3. The National Meter Identifier or NMI number

Important: The NMI always starts with a "4"and is 10 or 11 digits long. If you can't find it, contact your electricity retailer for help.

Important: If you receive Family Tax Benefit A or B and you are not the primary account holder with the electricity retailer, you are not eligible for the Family Energy Rebate. Contact your electricity retailer to discuss becoming the primary account holder. Ask if there are fees to make this change. Ensure your name on the electricity account is as it appears on Family Tax Benefit documentation, before you complete the rebate application form.

Step 3: If you receive electricity bills from an operator of a caravan or mobile home park:

  1. Your bank name – such as CBA, NAB, ANZ, Westpac, a credit union, etc
  2. Your account name – this is usually your name
  3. Your bank BSB number
  4. Your bank account number

Important: Bank account numbers are never more than 9 digits long. Do not use your card number.

Step 4: If you receive electricity bills from an operator of a caravan or mobile home park:

  1. The park name
  2. The park operator's name
  3. The park operator's email address
  4. The park operator's phone number
  5. The park operator's signature and date the form was signed

Step 5: All applicants need to sign and date the Declaration and Authorisation section. This means applicants give permission to NSW Trade & Investment (the Department) to confirm details with the Federal Department of Human Services, to confirm eligibility for the NSW Family Energy Rebate and the NSW Low Income Household Rebate. 

How do I submit my paper application form?

You can submit your paper application form to NSW Trade & Investment, in either of 3 ways:

Emailfer@energy.nsw.gov.au

Fax: 02-8281-7799

Post: NSW Family Energy Rebate, NSW Trade & Investment, GPO Box 3889, Sydney NSW 2001

Need more help?

Telephone assistance

  • Service NSW - 13 77 88
  • National Relay Service for Hearing and Speech Impairment: 1300 555 727
  • Hearing and Speech Impairment, TTY users: 133 677
  • Translation and Interpreting Service: 131 450

You may be interested in other rebates including the Low Income Household Rebate, Life Support Rebate, Medical Energy Rebate or the Energy Accounts Payments Assistance.