Electricity customers in metropolitan areas can receive $80 in compensation from their energy supplier if they suffer more than four, 4-hour outages in a year, or any outage of longer than 12 hours.

Non-metropolitan customers can receive $80 from their energy supplier if they suffer more than four, 5-hour outages in a year, or any outage of longer than 18 hours. The rebates are capped at $320 a year.

An outage resulting from the following causes does not qualify:

  • a shortfall of generation, a failure on the high voltage transmission network or following a request or direction from an emergency services organisation; 
  • a planned interruption (eg for maintenance work); 
  • an outage caused by a natural disaster, or severe thunderstorm or weather (defined standards are used); or 
  • an outage caused by third parties, such as a vehicle accident or vandalism. 

If you think you are eligible for compensation or need more information, please contact your electricity retailer or your local electricity distributor. Contact phone numbers can be found on your electricity bill.