Last updated: 1 July 2013

The NSW Government offers a number of rebates to help customers pay their energy bills. These rebates include the:

  • Low Income Household Rebate – for customers who hold eligible concession cards issued by the Federal Department of Human Services or the Department of Veterans Affairs;
  • Family Energy Rebate – available to customers who have received the Family Tax Benefit;
  • Life Support Rebate – for households where residents use certain medical equipment necessary to sustain life; and
  • Medical Energy Rebate – for eligible customers who have a medically diagnosed inability to self-regulate body temperature when exposed to extremes of environmental temperatures.

NSW network businesses (the businesses which operate the ‘poles and wires’) are required to provide a capped level of compensation to customers who have experienced frequent or extended periods of electricity outages. More information on the Energy Blackouts Compensation.