Please note: From 1 July 2016, responsibility for compliance and enforcement of the mining and energy sectors, including NSW Mine Safety, transferred to the Resources Regulator.
Complaints and enquiries for the Resources Regulator should be emailed to email@example.com.
Urgent safety matters can also be reported by calling 1300 814 609.
Resources and Energy is committed to quality customer service. Our goals and commitments are set out in the department's Customer Service Charter .
We value your feedback, both positive and negative, to enable continuous improvement of our services.
Use our online feedback form to submit compliments, queries and suggestions about your interaction with the Division of Resources and Energy. This information helps us to continuously improve our services to the public so we encourage you to provide as much detail as possible.
If you include details of the officer(s) or area involved, then details of your compliment will be passed on to the officer(s) or area concerned.
Use our online complaint form to lodge a formal complaint about the Division of Resources and Energy.
How to use the online forms
Before you proceed, please note the following:
- Partially completed forms cannot be saved.
- To submit feedback or a complaint, you must use the SUBMIT button at the end of the form.
- The fields marked with a red asterix are mandatory - you must complete these mandatory fields in order to submit the form.
- Once your form is submitted, you will receive an acknowledgement email with a unique reference number.
About our complaints handling process
If you would like to report an issue with our website or suggest an improvement, use our website feedback form.